Orders placed on working days before 4:00 PM will be shipped the same day. With DPD this can take 2-5 working days.Orders placed on the weekend will be shipped the following Monday. More information about the expected delivery times can be found in our shipping policy or in the tracking link you received.

Contact customer service and they will help you for a suitable solution.

Yes, once we have packed the ordered items, you will receive an email or a link in your SMS with delivery information and a link to track your package via a track number.

We are very sorry if this happens. If the products in the package are undamaged, this can happen due to bad weather or negligent handling by the postal courier, for example, the products can still be used. Are the products damaged? Please contact our customer service directly. They will help you if goods are missing or unusable.

Accidentally entered a wrong delivery address? Please contact us as soon as possible. We will then try to change the order for you to ensure that your package is sent to the correct address.

Once your order is confirmed, we will promptly process it within 24 hours and hand it over to our trusted courier service. The delivery process typically takes around 2-5 working days, although it's important to note that delivery times may vary depending on the specific courier. Rest assured, each order is assigned a unique tracking number, allowing you to conveniently monitor the progress of your parcel on the courier's website.

We are pleased to inform you that we accept orders from all countries within the European Union. As per the common market obligation, no additional payment is required, as our products are custom cleared upon entry into the European Union. We strive to provide a seamless and hassle-free ordering process for our valued customers across the EU.

We offer several payment methods for your convenience. You can use a bank transfer, receive a card payment form, or use other available payment methods. In addition, cash is accepted in some countries. We are ready to provide you with official information about all available payment options.